1. Scope.

Our General Terms and Conditions form an integral part of all current and future transactions with the customer; they are accepted upon order placement or acceptance of goods or services. Other terms and conditions, in particular customers’ purchasing conditions, are not recognized by us—even without written objection. Counter-confirmations by the customer referring to their general terms and conditions are hereby expressly rejected.

2. Prices.

Our price quotations are non-binding. The final invoice will be based on the price valid at the time of delivery, plus VAT. The recommended retail price (RRP) includes VAT.

3. Delivery Conditions.

Retail: For net orders of CHF 300.00 or more, delivery is free of charge, including packaging.

For net orders under CHF 300.00, a shipping and handling fee of CHF 20.00 will be charged. Minimum order value CHF 120.00 net.

Wholesale: For net orders of CHF 500.00 or more, delivery is free of charge, including packaging.

For net orders under CHF 500.00, a shipping and handling fee of CHF 20.00 will be charged. Minimum order value CHF 300.00 net.

Additional costs for express deliveries are borne by the customer.

4. Invoicing.

Stewo International AG reserves the right to issue invoices electronically by e-mail. For invoices sent by postal mail, a fee of CHF 2.00 will be charged.

5. Payment Terms.

Our invoices are payable net within 30 days from the invoice date. Cash discounts cannot be granted. Collection costs, etc. will always be charged separately. VAT is not included in the prices. The buyer will be in default without further notice if the payment period is exceeded. We reserve the right to deliver only against prepayment.

6. Retention of Title.

1. The goods remain our property until all claims arising from the business relationship have been fully paid. Pledging or transferring ownership of goods subject to retention of title as security is not permitted. In the event of resale, the proceeds shall replace the goods to the corresponding amount.

2. Loss, damage, seizure, or any third-party interference with the goods subject to retention of title or assigned claims must be reported to us immediately. If we take back goods due to risk of damage or improper handling, this does not constitute withdrawal from the contract. Costs arising from the enforcement of our claims shall be borne by the buyer.

3. The return or enforcement of retention of title due to payment default constitutes withdrawal from the contract unless we expressly declare otherwise.

4. Sales aids provided to the customer on loan remain the property of Stewo International AG. The product display is exclusively intended for items from the Stewo International AG product range. We reserve the right to request the return of such sales aids.

5. In case of damage or loss, Stewo International AG may charge the customer for the provided sales aids.

7. Excess or Short Deliveries.

For all printing and custom manufacturing orders, we reserve the right to deliver up to 5% more or less than the ordered quantity. Minor, unavoidable deviations in paper (shade, weight per m², strength), color, or print quality are permissible if within normal commercial limits.

8. Delivery Time.

Delivery dates are approximate unless a fixed date has been expressly agreed upon. In the event of force majeure or other unforeseeable circumstances beyond our control—especially natural disasters, war, strikes, lockouts, official orders, shortages of energy or raw materials, pandemics, or major disruptions in transport or supply chains—the delivery period will be reasonably extended, or we may withdraw from the contract in whole or in part. Claims for damages or other claims by the customer due to delivery delays resulting from such events are excluded.

9. Complaints.

Complaints can only be accepted if we receive written notice within eight days of receipt of the goods, including a statement of facts from the carrier, delivery service, or postal service. Commercially usual or technically unavoidable deviations in color, material, or workmanship do not constitute a defect and do not justify a complaint. In the production of paper goods, a technically unavoidable waste of up to 2% of the total quantity cannot be objected to.

10. Blanket Orders.

Blanket or call-off orders must be drawn in regular partial deliveries within twelve months from the production date. After this period, we reserve the right to invoice the undelivered portion. Storage of remaining quantities will be charged at CHF 50.00 per pallet per month. The shipping conditions outlined in “3. Delivery Conditions” also apply to partial deliveries from blanket orders.

11. Design, Artwork, and Material Costs.

Designs, artwork, and digital print data are charged separately. The first proof correction is included in the price; each additional correction will be charged at a flat rate of CHF 98.00. Production materials such as printing cylinders, clichés, or plates are produced by our partners and charged separately to the customer.

12. Printing Cylinders.

Printing cylinders required for production are manufactured by our production partner and remain their property. They will be stored only as long as a repeat order for the same design is placed within twelve months after the last printing date. If no repeat order is placed within this period, the production partner is entitled to dispose of the cylinders. The customer has no claim to their return.

13. Copyright / License Fees.

All designs, layouts, artwork, and digital files created by us are protected by copyright. Use, reproduction, or further processing is only permitted with our written consent and upon agreement of a corresponding license fee. Upon payment for design services, the customer acquires, unless otherwise agreed, a simple right of use for the agreed purpose. Any further use requires a separate agreement.

14. Place of Jurisdiction.

The place of jurisdiction is Sursee.

Status: October 2025. Subject to change.